Mac Rak warrants to the original end user that all Mac Rak products purchased from a Mac Rak distributor (or directly from Mac Rak) will be free from defects in material and workmanship for the lifetime of the product commencing on the day of installation. 


Should the original end user discover a defect in material or workmanship, that original end user must contact Mac Rak in writing and furnish copies of their original purchase order listing product description, quantity, and price, as well as a copy of Mac Rak’s standard installation sign off sheet if installed by a Mac Rak approved installer. This sign off sheet is provided to the original end user after satisfactory completion of an installation project.  Failure to produce these documents may void this warranty.


 Upon proper notification Mac Rak will, at their sole discretion: replace, repair, retrofit or refund the material price paid by the end user for all defective product within 60 days.


Material and quality of workmanship lifetime warranty is valid for any product. Products not installed by a Mac Rak certified installer must meet the same installation criteria as published in the Mac Rak Installation Procedures Manual. This general warranty does not extend to product subjected to unreasonable and nonstandard force from normal warehouse operations with the exception of our ELITE, ADVANTAGE and BULLDOG repair product line (see ELITE, ADVANTAGE AND BULLDOG impact warranty below).


Product rendered defective as a result of unreasonable impact or any of the additional conditions listed below will be exempt from this general warranty.

  • Any modification to the product by any entity other than Mac Rak.

  • Improper use from excessive loading in excess of established RMI load tables.

  • Improper use of the repair component found not compliant with Mac Rak’s or the rack manufacturer’s specifications and/or recommendations.

  • Exposure to corrosive environments or other extreme conditions.  All Mac Rak repair components are for indoor use only.

  • Exterior surface finish.

  • Damage caused by any Force Majeure.

In no event shall Mac Rak be liable for any accidental, indirect, incidental, punitive, special or consequential damages including, without limitation, downtime, reinstallation, loss of production or profit or any other loss resulting from a performance failure of a Mac Rak Product.  Further,

Mac Rak’s liability, regardless of the form of action, whether contractual, extra-contractual, strict or otherwise, will not exceed in aggregate the price paid by the end user for the product in question.

Mac Rak’s warranties are made for the exclusive benefit of the end user of our product.  This limited warranty is not transferable to any assignee, successor or transferee of the product who should subsequently come into possession of the Mac Rak product. 

If any part of this limited product warranty is found to be invalid or unenforceable by a court of competent jurisdiction, the remainder of this limited warranty shall remain in full force and effect.

This Mac Rak Limited General Product Warranty is in lieu of any and all other warranties.  All other affirmations of fact, including fitness for use, suitability of performance or capacity claims made by a Mac Rak distributor, their employees, or Mac Rak’s employees are hereby expressly disclaimed.

Mac Rak reserves the right to assign the rights and obligations of this warranty to another without consent or notification to Mac Rak distributors or original end users.

This limited product warranty will be governed by and construed in accordance with the laws of the State of Illinois and State of Illinois courts will have jurisdiction.



In addition to all terms and conditions above, Mac Rak provides a limited lifetime impact warranty to all Elite and Advantage style repair kits.  This warranty does not extend to Elite or Advantage kits with non-standard product enhancements (i.e., external structural channels), anchors or the connection points of the parent frame.

Mac Rak guarantees Elite style kits against impact damage which exceeds RMI/ANSI 16.1 current standards for safe use.

Mac Rak guarantees Advantage style kits against impact damage which exceeds RMI/ANSI 16.1 current standards for safe use. The impact warranty is restricted to the height of the deflector only.

There is a limited one year impact warranty on the Bolted Advantage repair kit with an internal reinforcement.

In some instances Mac Rak may recommend the customer use a certain type of repair kit.  If a repair kit of lessor impact resistance is chosen by customer/third party in place of the recommended kit the Mac Rak Warranty would not apply to those kits.

Mac Rak guarantees Bulldog style kits against impact damage which exceeds RMI/ANSI 16.1 current standards for safe use from the floor to the top of the repair kit.

This limited impact warranty for Elite, Advantage and Bulldog kits does not include installation labor, nor damage to anchors, floor, or subsequent damage isolated to the parent frame, especially at the repair kit connection point.

Notification and remedy procedures for impact damage claims on Elite style and Advantage style kits are the same as those stated above for workmanship claim.

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Mac Rak is a pallet rack repair company providing engineered repair and protection products for warehouses. 


100 Sparks Avenue

Moberly, MO 65270


16610 W 159th St., Unit #103

Lockport, IL 60441


SAE International

Global Cold Chain Alliance


National Safety Council